There is a shift happening in the ITSM landscape in 2026. From using chatbots that deflect tickets, ITSM has shifted to the use of “AI agents that resolve these tickets. As such, we are now in this era of Agentic AI, where systems possess a “reasoning engine” that allows them to plan and execute multi-step tasks autonomously...

As artificial intelligence (AI) continues to evolve in its capabilities, it has been making its way into critical processes of various business operations. This is especially true in business intelligence (BI)...