There is a shift happening in the ITSM landscape in 2026. From using chatbots that deflect tickets, ITSM has shifted to the use of “AI agents that resolve these tickets. As such, we are now in this era of Agentic AI, where systems possess a “reasoning engine” that allows them to plan and execute multi-step tasks autonomously...

As artificial intelligence (AI) continues to evolve in its capabilities, it has been making its way into critical processes of various business operations. This is especially true in business intelligence (BI)...

As data volumes continue to grow, the need for faster, smarter, and more accessible insights is more urgent than ever. While the traditional business intelligence (BI) tools are able to provide such insights, these tools often require technical expertise and data literacy to operate effectively—creating bottlenecks and delaying time-to-insight...

We have borne witness to how artificial intelligence (AI) has transformed the technological front over the years. Among the technologies that has been transformed by AI is the data warehouse in the cloud. But what has AI brought to the table that has shaped and continues to shape the cloud data warehouse and how is it transforming the data warehouse that benefits us as users...