Professionalism has always been a core trait that every organization strives to establish as part of their culture and that every person within the organization must live by. Even in today’s digital environment, professionalism remains critical, though it has evolved with this new environment to address the technological and cultural changes that have come about...

In today’s fast-paced digital workplace and people expecting swift action on their requests, IT teams are under constant pressure to resolve service requests quickly and efficiently. Ticketing systems play a crucial role in helping businesses provide both excellent customer support and efficient internal support for employees...

The rise of artificial intelligence (AI) has sparked continuing discussions on its effect on the modern workforce. While fears of job losses dominate headlines, many professionals are experiencing the opposite: AI is turning into a career accelerator...

For every business process that is being implemented, the goal has always been optimization, wherein the organization can handle more work with less effort and money spent...

One of the challenges facing businesses with a remote workforce is the lack of a personal connection among team members as their interactions are limited to online chats and virtual meetings. As a result, some remote workers face mental health concerns due to the feeling of being alone and isolated in their own workspace...

Salesforce is one of the most in-demand CRM platforms and there is a growing demand for people with knowledge of the platform. As such, there are plenty of career opportunities available for people with a background in Salesforce, especially for those who have shown to have more advanced Salesforce expertise and have the specific Salesforce credentials an organization is looking for...