For decades, the role of IT was relatively straightforward. Keep the systems running. If the network stayed online, the servers remained available, and support tickets were resolved quickly, IT was considered successful. That model worked when technology primarily served as a support function. Today, technology sits at the center of almost every business process. It influences customer experience, employee productivity, operational efficiency, security, and strategic decision

There’s a long-held belief in the business world: to achieve growth and efficiency, you need the best and latest software. Many mid-market organizations have embraced this idea, layering dozens of tools across finance, sales, marketing, operations, and HR—believing that more tools will lead to better decisions...