For decades, the role of IT was relatively straightforward. Keep the systems running. If the network stayed online, the servers remained available, and support tickets were resolved quickly, IT was considered successful. That model worked when technology primarily served as a support function. Today, technology sits at the center of almost every business process. It influences customer experience, employee productivity, operational efficiency, security, and strategic decision

Much of the conversation around AI in the workplace focuses on job replacement...

There is a shift happening in the ITSM landscape in 2026. From using chatbots that deflect tickets, ITSM has shifted to the use of “AI agents that resolve these tickets. As such, we are now in this era of Agentic AI, where systems possess a “reasoning engine” that allows them to plan and execute multi-step tasks autonomously...

We have borne witness to how artificial intelligence (AI) has transformed the technological front over the years. Among the technologies that has been transformed by AI is the data warehouse in the cloud. But what has AI brought to the table that has shaped and continues to shape the cloud data warehouse and how is it transforming the data warehouse that benefits us as users...