Systems Administrator - PH
Part Time to Full Time
About The Role
System administrator providing oversight and hands-on support of installation, customization, maintenance and troubleshooting of IT infrastructure systems, software and/or hardware in support of business operations. Provides technical expertise for system transitions, migrations and consolidations. Provides support to address the availability and reliability of IT infrastructure systems within the organization.
Operational responsibilities include remediation of system issues, system compliance responsibilities, system run enhancement testing and staging, policy/procedure enhancements and adherence, customer contact coordination, and strategy recommendations.
In this role you'll get to...
serve as a technical expert in the area of system administration for complex operating systems and experienced understanding of supporting a multi-office network
help to develop, document, communicate, and enforce a network technology policy
be responsible for the installation and configuration of new software and hardware, including the server network, devices and firewalls
be responsible for monitoring system performance, IT system operations and storage utilization
plan ahead for necessary hardware or software upgrades to support system growth
manage user accounts and assets, and assigns and updates security permissions on the network according to security policy
provide support with escalated Service Desk requests
coordinate with different departments on duties requiring collaboration to accomplish
maintain Windows and Linux Server environments consisting of installing, supporting, patching, and troubleshooting the various deployments in both a virtual and non-virtual environment
manage Active Directory, Group Policy Management, and DFS Management
ensure the VEEAM backup solution is functioning at a high level and provide feedback on potential risks
be responsible for the ongoing operation and stability of the IAM (Identity & Access Management) platform and services, ensuring high availability, reliability, security and integrity of handled data, and integration with client applications and systems
manage the technical authority for deployed IAM services, in particular Single-Sign-On and Multifactor authentication
be a Subject Matter Expert in all areas of systems administration (i.e. software. hardware, virtualization, storage and collaboration)
installs, tests, tunes, maintains, designs and documents supporting systems, utility programs, monitoring tools, etc.
recommends and implements modifications to the environment, including troubleshooting and replacement of faulty system hardware / software
provides level 2 and 3 support by troubleshooting systems and host environments
presents status reports and incident trends to the management team
apply a high level of technical skill and expertise to complex systems and technical problems of considerable difficulty and importance
lead and manage vendor interface for system support issues and escalations
apply strong knowledge of processes and tools utilized for system management, problem reporting, change management and support tools
work with internal and external technical and non-technical customers to resolve design and implementation issues
provide problem solving and technical assistance
respond to telephone, electronic mail, voice mail, verbal and written service requests to provide assistance
assist with the management and configuration of application services
perform general maintenance and audits on applications servers, both on-prem and in the cloud
be able to stay current with technological developments in application administration technology and recommends ways for Sunrun to take advantage of new technology
perform the positions in this classification may perform all or some of the responsibilities above and other related duties as assigned
On day one we'll expect you to...
have a Bachelor of Science in Computer Science or 6 years in a Systems Administrator role
have 2 years experience with cloud technologies such as AWS, and Google
have 2+ years in VMware vSphere design and management
have an experience troubleshooting skills, project execution, installation, migration, configuration and troubleshooting including but not limited to: Windows Server, DNS, DHCP, file sharing, Active Directory, and Group Policy
have solid Understanding of network topology and troubleshooting services (DHCP/ DNS/ TCP/ IP)
have good technical expertise / experience in IAM solutions (over major IAM vendors such as Ping Identity, ADFS, Okta, etc.), Single-Sign-On, directories, web services, authentication mechanisms, role management, etc.
have thorough understanding of technical data architectures
have solid ability in troubleshooting complex issues and understanding of network architecture
have knowledge of: Best in class applications such as ServiceNow, Okta, Google Apps Ecosystem, etc.
have a fully functional and up-to-date computer with which to perform duties
be willing to install next-generation endpoint protection on the computer
be willing a current resident of the Philippines and can perform work from there
be willing to work in US Pacific time zone (8:00am-5:00pm PST which corresponds to 12:00am -9:00am PH time, if not DST)
What separates the best from the rest are:
Server+, Linux+, Security+, Network+, VMware Certified Associate or ITIL Foundations certification
This is a remote (work from home) job.