ServiceNow Platform Architect - PH

About The Role 

The ServiceNow Architect is responsible for developing and maintaining the strategic technical roadmap of the ServiceNow Platform. The ServiceNow architect role is technical and strategic in nature. The architect will work with administrators, developers, and business analysts supporting a current environment.

Responsibilities 

In this role you'll get to...

• design, implement, and maintain IT systems for business clients

• design the structure of new technology systems

• oversee the implementation of programs

• liaise with the software development team

• do other duties assigned related to the role

Requirements 

On day one we'll expect you to...

• have a Bachelor’s Degree in Information Systems or related field or equivalent experience, education, and certification

• have 5+ years of IT service operations experience with a minimum of 2+ years as a ServiceNow Architect at a large company

• have 3+ years of relevant experience with implementing ServiceNow solutions

• have an excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences

• have experience with planning solutions focused on low code/no code implementations while minimizing customizations

• have experience planning and implementing integrations between ServiceNow and other systems, guiding developers or engineers, and providing alternative analysis and recommendations

• have experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment

• have a recent experience with private and public cloud concepts

• have a strong understanding of the software development life cycle (SDLC)

• be able to demonstrate success leading medium-to-large-scale service management initiatives/transformations

• be able to demonstrate strong executive presence and strategic thinking skills

• have the ability to evaluate and communicate operational metrics and issues to leadership

• have a thorough understanding of the interdependence of systems and their impact on the business

• have knowledge on End-to-end infrastructure lifecycle experience from “chip to chiller” inclusive of servers, storage, data centers, databases, middleware, and web/application environments

• have a proven ability to effectively prioritize and execute tasks in a high-pressure environment

• have a demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

• have the ability to understand and communicate the lifecycle of technologies and applications and to translate them into business strategies for client organizations

• have experience in working with the multi-vendor development environment

• have strong analytical, problem-solving, and decision-making capabilities

• have the ability to accomplish results through others, particularly by establishing relationships, effective controls, and leading in a managed service environment

• have experience working with ServiceNow platform for global customers

• have a ServiceNow Certification

• have a fully functional and up-to-date computer with which to perform duties

• be willing to install next-generation endpoint protection on the computer

• be willing a current resident of the Philippines and can perform work from there

• be willing to work in US Pacific time zone (8:00am-5:00pm PST which corresponds to 12:00am -9:00am PH time, if not DST)

What separates the best from the rest are:

• have an ITIL Foundations Certification

NOTE: 

• Only candidates residing in the Philippines will be considered. This is a remote (work from home) position.