top of page

ServiceNow Administrator/Developer - PH

Full Time

About The Role

The ServiceNow Administrator/Developer is responsible in helping to build, maintain, and troubleshoot our rapidly expanding ServiceNow tenant. This role will work cross-functionally with engineering and operations teams developing and deploying enterprise business solutions on the ServiceNow platform.


In this role, you'll get to

  • Configuration and customization of the ServiceNow system

  • Load, manipulate, and maintain data between ServiceNow tenants

  • Maintain and support ServiceNow operational functions, including day-to-day administration and bug fixes

  • Develop software solutions as required using Agile principles and Scrum framework

  • Monitor health, usage, and overall compliance of the platform; patch and upgrade as necessary

  • Collaborate on small-to-medium scale projects with minimal supervision

  • Perform root cause analysis and remediation for integration, system, reporting, and data issues

  • Development of reports, dashboards, critical metrics, and SLAs to drive business optimization and goals

  • Perform other duties related to the role


On day one, we'll expect you to

  • Have bachelor’s degree in Information Systems or related field or equivalent experience, education, and certification

  • Possess a minimum of a Bachelor of Science in an appropriate technical field or comparable experience (4 years)

  • Have experience as a System Administrator of a service management application, preferably ServiceNow (2 or more years)

  • Have excellent verbal and written communication skills required

  • Have the ability to effectively absorb information from various sources, analyze and examine data in detail, and draw appropriate conclusions

  • Have experience (1-2 years) with scripting languages such as JavaScript, AngularJS, or SSH

  • Have web service experience (REST, SOAP) as well as XML and JSON knowledge

  • Have experience integrating (ideally using IntegrationHub and Flows) with other enterprise platforms such as Jira, Workday, Salesforce, and Workfront

  • Have previous configuration and understanding of use cases, components, and architecture of Performance Analytics product recommended

  • Possess ITIL knowledge with the ability to relate concepts to implementation strategies

  • Have experience with ITOM products (Discovery, MID server, CMDB, Event Management)

  • Have excellent organizational, communication, critical thinking, & analytical skills

  • Have a fully functional and up-to-date computer with which to perform duties

  • Be willing to install next-generation endpoint protection on the computer

  • Be a current resident of the Philippines and can perform work from there

  • Be willing to work in US Pacific Time (8:00am-5:00pm PST) corresponding to 00:00am -9:00am PH time

What separates the best from the rest are

  • Having ITIL Foundations Certification

  • Having ServiceNow System Administrator, Application Developer Certifications


  • This is a remote (work from home) position



bottom of page