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Service Fleet Asset Manager - PH

Part Time to Full Time

About The Role 

The Asset Manager will be responsible for the end-to-end lifecycle of bare metal machines in the Multiplay estate. They will manage the fleet from a programmatic perspective and work to ensure our databases contain an accurate record of machines in service and machines coming into and out of the fleet. They will support billing / invoicing / reconciliation activities and define new processes and tool requirements to support improvement of these processes. They will take an active role in determining a long term asset management process and the tools and processes needed to support this process.


In this role you'll get to...

Day-To-Day Activities

  • watch Kanban board (Airtable) for new requests

  • follow procedures for Orders, Cancellations, and Quotes

  • do more of a role activity than sitting at a desk 8 hrs/day

  • perform daily and long-term operational and strategic management of Multiplay’s Bare Metal Machine fleet

  • track company assets within the Configuration Management Database (CMDB) throughout their lifecycle and ensure that the content contained is accurate

  • provide KPI/Metric information and standardized reporting on a scheduled basis

  • establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management

  • collaborate with IT teams to determine trends in asset performance and ensure it is aligned with industry bet practices

  • perform monthly reconciliation activities to support invoicing, billing and to ensure the fleet is properly tracked

  • collaborate with Procurement, Provisioning and Sales Ops teams to track machines entering and exiting the fleet

  • define processes and tools in support of Asset Management activities

  • assist in selection or development of a new Asset Management tool

  • assist in developments of automations to improve fleet tracking and Moves / Adds / Changes

  • take part in other ITSM processes, or as required perform as a backup to maintain operational activities

  • do other duties and tasks not documented here yet aligned with this role as it grows and evolves


On day one we'll expect you to...

  • have an excellent written and verbal English communication skills

  • have the ability to work independently with little direction

  • be a self-starter in seeking work and improvement opportunities during lulls in workload.

  • have strong knowledge of various IT software and hardware products as well as previous experience working as an IT asset analyst

  • have previous experience working with a CMDB and knowledge of the specific business services that it supports

  • have proven ability and experience in executing strategic asset management processes successfully

  • have vendor management experience

  • have an excellent communication and interpersonal skills

  • have Data Analysis / Excel / G-Sheets experience

  • have a keen eye for detail

  • have a fully functional and up-to-date computer with which to perform duties

  • be willing to install next-generation endpoint protection on the computer

  • be willing a current resident of the Philippines and can perform work from there

  • be willing to work in US Pacific time zone (8:00am-5:00pm PST which corresponds to 12:00am -9:00am PH time, if not DST)

What separates the best from the rest are:

  • CMDB / ITSM / SACM / ITIL Knowledge


  • This is a remote (work from home) job.



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