top of page
Pandoblox

Salesforce Administrator - PH

Full Time

About The Role


As Mid-level Salesforce Administrator, you’ll play a vital role at the company. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.


We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.


Responsibilities 


In this role you'll get to...

  • manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

  • do Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

  • manage Sandbox environment

  • identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

  • identify unused or underutilized platform features

  • create a platform roadmap and define priorities, liaising with stakeholders

  • own the communication of any platform changes to end users and stakeholders

  • manage the data to improve Salesforce data quality, implementing rules and automation as needed

  • proactively maintain the system including Security Reviews, Release Updates, Health Check, and Optimizer

  • manage user support tickets

  • monitor and improve user adoption

  • do the new user and ongoing user training

  • manage the technical documentation


Requirements 


On day one we'll expect you to...

  • have a strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with [Sales Cloud or Salesforce product]

  • have trailhead Badges/Super Badges

  • be a Certified Salesforce Administrator

  • have an Order Management System Experience

  • have a proactive attitude to platform enhancements

  • have a designing scalable, best practice solutions

  • have an excellent relationship-building skills

  • have the ability to liaise with stakeholders at all levels

  • be able to translate requirements into technical solutions

  • have experience in change management and governance

  • be able to train end users and key stakeholders

  • be able to do technical documentation

  • be available and responsive to questions

  • have experience on implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

  • have a fully functional and up-to-date computer with which to perform duties

  • be willing to install next-generation endpoint protection on the computer

  • be a current resident of the Philippines and can perform work from there

  • be willing to work in US Pacific business hours (8am-5pm PST which corresponds to 12am-9am PH time, if not DST)


What separates the best from the rest are:

  • Additional Salesforce certifications ex: Advanced Administrator, Platform App Builder

  • Bachelor’s/Postgraduate degree, or professional qualification


NOTE: 

  • This is a remote (work from home) job.

Pandoblox

Careers

bottom of page