Infrastructure Technician - PH
About The Role
Re-inventing the way multiplayer games are built, launched and supported. We focus on providing innovative solutions that ease the development and launch of games. We proudly provide hybrid multi-cloud scaling technology and 24/7 live operations for some of the world’s biggest games. At our core, we are passionate about gaming, and keeping gamers online. As an Infrastructure Engineer, Provisioning you will lead the technical provisioning, QA, and delivery of our rapidly growing game server farm that hosts some of the biggest global game titles in the world. You will be a critical part of our scale and growth as your success directly correlates and drives the success of our customers, and your unique blend of maintaining positive relationships with external suppliers, customers, and internal teams alike will be essential to your ability to thrive in this role. Using your own personal high standard of “definition of done” through quality assurance and your technical capabilities, you will ensure the best quality of delivery for our customers. Leading multiple projects with time-sensitive deadlines will be a skill you’ve acquired over your career, and you are adept at finding creative solutions to issues on the fly.
In this role, you'll get to...
perform technical provisioning, QA, delivery, and cancellation processes for bare metal dedicated server hardware across our Multiplay products
support the infrastructure Supply Chain team with elements of the procurement processes, farm management relating to orders, and cancellations of bare metal servers
perform the handover process between suppliers, Unity teams, and customers to ensure a smooth delivery experience
perform technical onboarding and location stress tests of hardware from new suppliers prior to putting new locations and / or hardware into customers fleets
perform other duties and tasks that though not documented here, are aligned with this role as it grows and evolves
On day one, we'll expect you to...
have a hands-on, technical experience with hosting and IaaS (Infrastructure as a Service) products and services in technical support or delivery capacity
have an experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.) and experience writing technical scripts for automation and issue resolution purposes
have a strong capability in leading multiple complex technical projects simultaneously with testing and timely deadlines
have strong interpersonal skills that are required in this role, as you’ll be communicating between a combination of suppliers, internal teams, and customers with eloquent precision
have a self-accountable to tight deadlines and standards
have a fully functional and up-to-date computer with which to perform duties
be willing to install next-generation endpoint protection on the computer
be willing to work in Eastern Time (8:00am-5:00pm EDT) corresponding to 8:00pm - 5:00am PH time, if DST
be a current resident of the Philippines and can perform work from there
This is a remote work