Pandoblox

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About Pandoblox:

Pandoblox is a global team of digital business builders working together to change the way developers work together and collaborate for business transformations. We focus on culture and transparency making sure that we create environments that bring out our collective brilliance as we build. We've altered our language to ensure that our build intentions are not tainted by marketing and sales efforts focusing on our true nature of building. You'll see the difference the minute you talk to our team and get to know our methodologies.

About the Role:

The Support Technician II is a role consisting of industry Standard Help Desk Technician with T2 networking and T2 systems infrastructure functions.

Responsibilities:

  • Performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization.

  • Helpdesk support, including hardware and software, printing, productivity apps, OS.

  • Technology on-boarding for new client team members

  • Provisions, installs, and troubleshoots end user technologies including PCs, software, telephones, teleconference, mobile devices, file shares, and intranet sites (MSFT Teams, Sharepoint, etc.).

  • Provides technical support to business area management and staff for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, O365, MS OWA, Exchange, MS Office, etc.

  • Moves, Adds, & Changes (MAC) for user accounts using tools such as Active Directory

  • Industry standard T2 level network management. Networking and network administration will include DNS, DHCP, AD Users and Computers, AD Sites and Services, AD Domains and Trusts, Group Policy, Ethernet topology, TCPIP, mobile devices, wireless/router configurations, etc.

  • Basic network administration - Admin WiFi, Install and Support LAN, Managing Network Segment (adding a device to a subnet, creating a new subnet), basic firewall configuration and blocking.

  • Industry standard T2 level systems management. Basic systems administration of servers, virtual machines, and converged storage including VMWare, Hyper-V.

  • Management of network monitoring solution

  • Maintaining operational efficiency of network facilities’ end points and printers

  • Incident Response management for phone and computer issues

  • Provides timely telephone and on-site support and resolution during normal operating hours.Basic IT training and support for users

  • Timely and thorough documentation of all personally and site-assigned tickets with follow through to closure.

  • Patch & update management of Desktops and minor systems

Requirements:

Education / Experience / Skills:

  • The preferred education and experience is a Bachelor degree in IT field (Computer Science, Information Systems, etc.) with a minimum of three years of experience in a Help Desk, System Administration, or Desk-side Support role.

  • Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.

  • Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues.

  • Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.

  • Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.

  • Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.

  • An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network.

  • Ability to listen actively and extract important information from user complaints

  • Analyzing hardware and software malfunctions to diagnose the root cause of the issue

  • Developing and implementing IT maintenance policies and procedures

OTHER Requirements:

  • Must be a US Citizen or Permanent Resident

  • Must be willing to work on-site in Irvine, CA area

Support Tech L2

Irvine, CA

Full Time

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