Pandoblox

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About Pandoblox:

Pandoblox is a global team of digital business builders working together to change the way developers work together and collaborate for business transformations. We focus on culture and transparency making sure that we create environments that bring out our collective brilliance as we build. We've altered our language to ensure that our build intentions are not tainted by marketing and sales efforts focusing on our true nature of building. You'll see the difference the minute you talk to our team and get to know our methodologies.

About the Role:

As Mid-level Salesforce Administrator, you’ll play a vital role at the company. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities:

This is a varied business facing role, with the following responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

  • Sandbox environment management

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

  • Identify unused or underutilized platform features

  • Create a platform roadmap and define priorities, liaising with stakeholders

  • Own the communication of any platform changes to end users and stakeholders

  • Data management to improve Salesforce data quality, implementing rules and automation as needed

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • User support tickets

  • Monitor and improve user adoption

  • New user and ongoing user training 

  • Technical documentation

Requirements:

  • Strong Salesforce product knowledge and at least 2+ years of Salesforce administration hands-on experience with [Sales Cloud or Salesforce product]

  • Trailhead Badges/Super Badges

  • Certified Salesforce Administrator

  • Order Management System experience

  • Additional Salesforce certifications ex: Advanced Administrator, Platform App Builder is a plus

  • Bachelor’s/Postgraduate degree, or professional qualification is desirable

  • A proactive attitude to platform enhancements

  • Designing scalable, best practice solutions 

  • Excellent relationship-building skills

  • Ability to liaise with stakeholders at all levels

  • Translating requirements into technical solutions

  • Experience in change management and governance

  • Training end users and key stakeholders

  • Technical documentation

  • Available and responsive to questions

  • Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Salesforce Administrator

Philippines and Mexico

Full Time

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